O2 users across Wrexham affected by signal outage

Marion JacobsДек 07, 2018

The O2 network has been hit with problems - meaning users are unable to access the internet when without a wifi connection.

O2 customers have been locked out of their mobile data with thousands unable to access the internet and 4G services.

As a result users have been experiencing issues with 3G and 4G services, with others unable to make calls or send texts. Our technical teams are investigating.

It is not clear when the issue will be resolved, but O2 said it would share further updates as soon as possible.

Other mobile networks, including Sky, Tesco and Giffgaff have also been affected by the problem because their networks use O2 services.

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The outage caused "panic" and was described as a "glitch" by The Times newspaper, which reports the outage had a severe impact on the early morning commute in London, which relies on connected data for several transport systems.

However, when the network was down for seven hours in 2015, the company did not offer compensation to all customers, instead saying payouts would be assessed on a "case-by-case" basis.

So, it seems like there may be a silver lining to this grey cloud hanging over an estimated 32 million customers.

02 has confirmed in a tweet that one of its third-party suppliers has identified a software issue in its system, which appears to be the cause of the fault. "Our technical teams are working extremely hard to resolve this", the company said.

Even though you many not be on O2 yourself, this could still seriously affect your morning, because lots of connected devices rely on communication over the network.

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